FAQ’s

Absolutely. At The Kallective, authenticity is non-negotiable. We take pride in offering only genuine merchandise and work closely with our suppliers to ensure every item meets our rigorous standards. Shop with confidence knowing you’re getting the real deal every time.

Absolutely! Members can join all events available for their membership level. Just keep an eye on your token balance to ensure you don’t miss out on any exciting opportunities!

Every purchase made during our events supports a US-registered 501(c)(3) nonprofit organization through our partnership with Pledge. To discover more about how Pledge helps businesses like ours make a meaningful impact, visit their website.

When you purchase an item from our marketplace, we make a contribution to the Featured Organization minus taxes and shipping charges.

The percentage is based on your membership level as follows:

Impact+ Free: 5%
Impact+ Elite: 10%

As The Kallective is the Seller for all items on our marketplace, the amount paid is not tax deductible. For any specific tax-related inquiries, we recommend consulting a tax professional.

Yes, we’re required to collect sales tax in compliance with state law. Please note that the final purchase price will be subject to sales tax.

Paying for an item with a credit or debit card through Authorize.net is safe, secure, and easy. You can also enter a discount code during checkout to save even more. Rest assured, your personal information is always kept safe and secure.

We’ll notify you via email if you’re selected as the winner. To ensure you don’t miss out on any of our communications, please whitelist our email ([email protected]). Best of luck!

The Event Reserve represents the minimum number of tokens required for an event to end successfully and support the nonprofit organization it benefits. For instance, if an event has a Reserve of 25 tokens, at least 25 participants must join before the countdown begins and a winner is selected. This ensures vital support for the nonprofit to continue its essential work.

At The Kallective, we’re committed to giving back. When you redeem tokens, we donate $.10 to the featured organization. Additionally, upon completing your purchase, we make a contribution to the organization based on your membership level.

This streamlined process ensures that our featured organizations receive much-needed donations without the hassle of traditional fundraising efforts. We take pride in supporting these organizations and encourage our customers to join us in making a difference.

Visit our Featured Organizations page to discover more about the amazing causes we support. Click on any organization to learn about their mission and the impact they’re making. Take some time to explore and get inspired by their incredible work!

Absolutely! With just a click of the heart icon, you can add any item or experience to your favorites list. To access your favorites, simply click on the heart icon located in the top right corner of your screen.

Absolutely! You have full control over your password. Simply click the “edit information” button under My Profile within your account. For security purposes, we recommend choosing a password that’s at least eight characters long and includes a mix of letters, numbers, and symbols. By taking these simple steps, you can help keep your information safe and secure.

Nope! Joining The Kallective is completely free. Simply sign up to unlock member perks and select Impact+ Events.

Looking for even more opportunities to give back and save big? Upgrade your membership to access exclusive events, discounts, and more.

We understand how frustrating it can be to forget your password. But don’t worry, we’ve got you covered. Simply navigate to the Login screen and click on the ‘Forgot Password’ link. Enter the email address associated with your account, and we’ll send you instructions on how to reset your password. Once you’ve followed the steps, you’ll be back in your account in no time!

Impact+ Elite members enjoy free shipping on all domestic orders of $50 or more. Occasionally, shipping and handling charges may apply based on the winner’s shipping address, but we’ll always display this information upfront on the event page.

For our international customers, competitive shipping rates will be offered (subject to customs fees payable by the customer).

We know our causes are great, and our impact is real, but we want you to love your Membership too. That’s why we’re putting our money where our mouth is – if we don’t save you at least 5x your Elite Membership fee in the first year, the whole thing is on us. Give us 12 months to show you how awesome we are, and if we don’t live up to the hype, we’ll issue you a full refund – no questions asked!

Every purchase made during our events funds a US-registered 501(c)(3) nonprofit organization through our fundraising partner, Pledge. To learn more about how Pledge makes it easy for businesses like ours to make a difference, visit their website.

Absolutely! We’ve worked hard to create a marketplace that gives back and makes it easy for our members to do the same. With the collaboration of our vendors and the dedication of our members, we can raise millions in support of creating a better future for all!

The maximum price you can offer will be the listed Retail Price for the item you’re interested in.

Our events can last for up to 30 days, depending on the size of the Impact Goal we’ve set for our featured organization.

The Kallective is committed to offering only authentic items. We believe our customers deserve to know that the items they purchase are the real deal, and we take pride in our reputation for selling only genuine merchandise. To ensure that all of our items are authentic, we work closely with our suppliers and do our due diligence to verify the authenticity of every item. As a result, you can rest assured that you’re getting the real thing when you purchase from The Kallective.

We appreciate your interest in The Kallective and our mission to make a global impact. Currently, we can only ship items within the US and Canada. However, we’re diligently working to expand our platform to other countries.

Stay connected with us by signing up for updates, and you’ll be the first to know when international shipping becomes available.

Thank you for your understanding and support as we strive to make our community accessible to everyone.

Yes, you can cancel your recurring Membership at any time to avoid future charges to your payment method.

To participate in our events, you’ll need an active Impact+ Membership. Our marketplace is exclusive to members only.

Returns are not accepted for items received as part of our giveaways. However, for items purchased during our Dynamic Rush, Dynamic Auction, and Dynamic Flash Sale events, returns are accepted within five days of the original delivery date, provided the items are in brand new, unopened condition.

Refunds will be issued as merchandise credit, accessible within your member account for future purchases. If you need to initiate a return, please reach out to us with your Order # from your order confirmation email.

Please allow up to 48 hours for order processing and verification. US deliveries typically take an additional 5-7 business days, while international deliveries vary based on the final destination. Please keep this in mind when placing orders, especially during preorder periods and holidays.

Kindly note that once an order has been placed, we cannot change the shipping address. Additionally, we do not ship to PO Boxes. If you have any questions about your order, feel free to reach out to us at: [email protected]

Once your order has shipped, you’ll receive an email with tracking information to monitor its progress. For domestic orders valued at $500 or more, a signature will be required upon delivery.

Unfortunately, we cannot accept order cancellation requests once your order is placed, as our fulfillment process begins immediately. However, if an item becomes unavailable, we’ll fully refund your purchase to your original payment method. You’ll receive an email notification if any orders or items cannot be fulfilled and have been refunded.