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Technical

Are all items authentic?

Absolutely. At The Kallective, authenticity is non-negotiable. We take pride in offering only genuine merchandise and work closely with our suppliers to ensure every item meets our rigorous standards. Shop with confidence knowing you’re getting the real deal every time.

Is the price I pay for an item tax deductible?

As The Kallective is the Seller for all items on our marketplace, the amount paid is not tax deductible. For any specific tax-related inquiries, we recommend consulting a tax professional.

Will I be charged sales tax?

Yes, we’re required to collect sales tax in compliance with state law. Please note that the final purchase price will be subject to sales tax.

How do I pay for an item?

Paying for an item with a credit or debit card through Authorize.net is safe, secure, and easy. You can also enter a discount code during checkout to save even more. Rest assured, your personal information is always kept safe and secure.

Can I change my password?

Absolutely! You have full control over your password. Simply click the “edit information” button under My Profile within your account. For security purposes, we recommend choosing a password that’s at least eight characters long and includes a mix of letters, numbers, and symbols. By taking these simple steps, you can help keep your information safe and secure.

Does it cost anything to join?

Nope! Joining The Kallective is completely free. Simply sign up to unlock member perks and select Impact+ Events.

Looking for even more opportunities to give back and save big? Upgrade your membership to access exclusive events, discounts, and more.

I forgot my password. How do I log in?

We understand how frustrating it can be to forget your password. But don’t worry, we’ve got you covered. Simply navigate to the Login screen and click on the ‘Forgot Password’ link. Enter the email address associated with your account, and we’ll send you instructions on how to reset your password. Once you’ve followed the steps, you’ll be back in your account in no time!

I don’t live in the United States. Can I participate?

Absolutely! We’re proud to be a global community committed to making an impact worldwide. Whether you’re in the United States, Australia, or anywhere else, you’re welcome to participate in our events. However, please note that some items or events may have geographic restrictions. For instance, certain items may only be available for shipping within the United States.
 
We strive to ensure everyone can join The Kallective community, so please review the item description and terms carefully before joining an event or making a purchase.

Can I cancel my membership?

Yes, you can cancel your recurring Membership at any time to avoid future charges to your payment method.

Can I participate in an event without being a member?

To participate in our events, you’ll need an active Impact+ Membership. Our marketplace is exclusive to members only.

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